Cancellation and Refund Policy

BeTraveller OÜ acts as an intermediary in the commercialization of tickets, activities, and experiences provided by independent third-party suppliers.

In accordance with European consumer protection regulations, the right of withdrawal is not applicable to services related to leisure activities that have a specific execution date or period.

Once the purchase is made, withdrawal shall not proceed except in cases expressly provided for in this Policy.

The User declares to have expressly read and accepted this Policy before completing the purchase by checking the corresponding box during the payment process.

Tickets or vouchers will be sent to the email address provided by the User during the purchase process. Sending them to the indicated email shall be considered valid and sufficient proof of delivery.

BeTraveller OÜ shall not be liable for:

• Errors in the email address provided by the User.
• Technical failures of the User's email provider.
• Spam filters or external blocks.

It is the User's responsibility to verify the correct receipt of the documentation.

Each activity may be subject to specific supplier conditions, informed before purchase. Such conditions may prevail regarding the material execution of the service.

In general:

• No refunds will be granted once tickets have been processed.
• No refunds will be made for no-shows.
• No refunds will be issued due to changes in personal plans, flight delays, transport problems, minor illness, or other personal circumstances of the User.
• The total or partial non-use of the service by the User's decision shall not generate a right to a proportional refund.

Management, intermediation, and complementary service fees effectively provided by BeTraveller OÜ are part of the total price paid and shall not be refundable once the booking has been managed or tickets processed, except in cases of errors exclusively attributable to BeTraveller OÜ.

All requests must be made through the official channels of the Website.

Requests for changes of date, time, or modification of the booking do not constitute a right for the User.

Any modification shall be subject to:

• Supplier availability.
• Possible additional costs.
• Tickets not having been processed.

BeTraveller OÜ does not guarantee the possibility of modification once the booking is confirmed.

Tickets shall be considered processed when:

• They have been issued.
• They have been confirmed by the supplier.
• They have been formally communicated to the supplier.

In certain services, processing may be carried out automatically and immediately after payment confirmation.

From that moment on, the booking is subject to the supplier's policies and no refund can be guaranteed.

The User's failure to appear at the indicated place, date, and time shall be considered a No-Show.

In the event of a No-Show:

• No refund shall be granted.
• No modification or rescheduling shall be permitted.
• No financial compensation shall exist.

If the User requests cancellation due to errors in date, time, number of people, or other data:

• A refund will only be possible if the tickets have not been processed.
• If applicable, management fees and bank commissions will be deducted.
• Once processed, no refund can be guaranteed.

BeTraveller OÜ shall not be liable when the inability to enjoy the service derives from incorrect data provided by the User.

It is the sole responsibility of the User to:

• Meet access requirements.
• Present valid documentation.
• Follow official schedules.
• Respect the rules of the supplier or local authorities.

Inability to access due to non-compliance with these requirements shall not entitle the User to a refund.

No refund requests will be accepted once the ticket has been used or the contracted service has been fully or partially enjoyed.

In the event of an error directly attributable to BeTraveller OÜ in the management of the booking, including, among others:

• Incorrect ticket issuance.
• Erroneous data attributable to the system or personnel.
• Internal administrative failures.

The User may choose:

• Immediate re-issuance or correction of tickets at no additional cost.
• Full refund of the amount actually paid.

This provision shall not apply when the error derives from incorrect, incomplete, or inaccurate information provided by the User during the purchase process.

BeTraveller OÜ shall not be liable for cancellations derived from circumstances beyond its reasonable control, including:

• Natural disasters
• Conflicts
• Pandemics
• Government decisions
• Official restrictions

In these cases, management shall depend on the supplier's policies.

All requests must be made through the official channels of the Website.

Any claim must be filed within a maximum period of 7 calendar days from the date of the activity.

BeTraveller OÜ may request additional documentation to verify the request.

If a refund is applicable:

• It will be made using the same payment method used for the purchase.
• No refunds will be made via methods other than the original one.
• The processing time will be 7 to 14 business days, depending on the banking entity.

The User agrees to contact BeTraveller OÜ prior to initiating any dispute or chargeback with their financial institution.

In the event that a chargeback is initiated regarding a valid and confirmed booking, BeTraveller OÜ may:

• Provide supporting documentation to the financial institution.
• Claim derived administrative and bank costs.
• Suspend or block future purchases.
• Exercise the corresponding legal actions.

Any controversy related to payments, refunds, or chargebacks shall be governed by the legislation of the Republic of Estonia.

BeTraveller OÜ reserves the right to deny refund requests when there are reasonable grounds for:

• Fraudulent use.
• Repeated abuse of policies.
• Attempts at improper use.
• Unjustified bank disputes.
• Manipulation or alteration of digital tickets.

In any case, the maximum liability of BeTraveller OÜ shall be limited to the amount actually paid by the User for the corresponding booking.

BeTraveller OÜ reserves the right to modify this Policy at any time. The applicable version shall be the one in force at the time of purchase.

If any provision of this Policy is declared void, invalid, or unenforceable by a competent authority, said provision shall be considered severed from the rest of the document, with the other clauses remaining fully in force.

Making a purchase through the Website implies full, express, and unreserved acceptance of this Cancellation and Refund Policy.