Terms and Conditions

This document regulates the general contracting conditions applicable to the services offered through the website https://stage.billetsorsay.com (hereinafter, the "Website"), owned by:

• BeTraveller OÜ
• Registration number: 17415917
• VAT number: EE102953291
• Legal form: Private Limited Company (OÜ)
• Country of incorporation: Estonia
• Registered office: Harju maakond, Tallinn, Kesklinna linnaosa, Sakala tn 7-2, 10141, Estonia

BeTraveller OÜ offers, through the Website, an online intermediation, management, and commercialization service for tourist activities, experiences, excursions, and tickets provided by third-party suppliers.

BeTraveller OÜ acts exclusively as an intermediary, not being the direct provider of the offered tourist services.

These conditions regulate the contractual relationship between BeTraveller OÜ and users who make a purchase or booking through the Website (hereinafter, the "User").

Contracting implies the express, full, and unreserved acceptance of these Terms and Conditions.

4.1 Booking

To make a booking, the User must provide truthful, complete, and updated data. Creating an account is not mandatory.

4.2 Payment

Payment shall be made by bank card through secure payment gateways managed by specialized third parties. BeTraveller OÜ does not have access to nor does it store the User's bank details.

Once payment is confirmed, the User will receive the tickets or booking confirmations in digital format by email, including a locator or QR code.

If tickets are not received within a maximum period of 24 hours, the User must contact the Website's customer service.

6.1 Prices

The prices shown include the cost of entry, management fees, and intermediation service.

6.2 Complementary Services and Additional Costs

The User accepts that, in addition to the amount corresponding to the supplier, BeTraveller OÜ may apply an additional charge for complementary services offered, such as:

• Interactive History Guide: Detailed and adapted information in English, Spanish, French, and Arabic.
• 24-hour Customer Care: Permanent support, including assistance in the User's language.
• Management and Organization: Coordination of tickets, schedule changes, and assistance during the experience.

These additional services will be clearly indicated before purchase, and the User agrees to pay the corresponding costs.

6.3 Billing

The User may request an invoice by providing the corresponding tax details through the channels enabled on the Website.

BeTraveller OÜ may establish limits on the number of tickets per User and apply anti-fraud controls. The following are expressly prohibited:

• The resale of tickets.
• Unauthorized commercial use.
• Any fraudulent action.

BeTraveller OÜ reserves the right to cancel operations suspected of fraud, misuse, or breach of contract, without any obligation for compensation.

In accordance with European consumer protection regulations, the right of withdrawal is not applicable to services related to leisure activities that have a specific execution date or period.

Therefore, no refunds will be accepted once the purchase is completed, except as provided for in the Cancellation Policy.

Each service may have specific conditions, which will be shown before purchase. In general:

• No refunds will be made for no-shows.
• In case of cancellation due to reasons attributable to BeTraveller OÜ or impossibility of service performance, the User may choose:
  • Full refund, if the tickets have not been processed.
  • Rescheduling at no additional cost, whenever possible.

When the User requests a cancellation due to an error in selecting the date, time, or other data:

• A refund will only be possible if the tickets have not been processed.
• If a refund is requested and the booking has not been managed, it will be processed, but the corresponding management fees and bank commissions will be deducted.

Tickets will be considered processed once they have been issued, confirmed, or communicated to the supplier. From that moment on, no refund can be guaranteed.

Once processed, tickets will be subject to the supplier's own policies, and BeTraveller OÜ cannot guarantee additional refunds.

Cancellations caused by circumstances beyond its control, such as natural disasters, conflicts, pandemics, government decisions, or other force majeure causes, shall not be attributable to BeTraveller OÜ.

BeTraveller OÜ reserves the right to modify, replace, or cancel activities when necessary for operational reasons, supplier availability, or safety reasons. In such cases, an equivalent service or the corresponding refund will be guaranteed to the User, when applicable.

BeTraveller OÜ shall not be liable for:

• Operational changes of the supplier.
• Cancellations by the supplier.
• Incidents during the activity.
• Misuse of tickets.

The User expressly accepts that the final service is provided by independent third-party suppliers.

Inquiries, claims, or requests must be made through the channels enabled on the Website.

Personal data will be treated in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Website's Privacy Policy.

These conditions shall be governed by the legislation of the Republic of Estonia. The parties submit to the courts of Tallinn, unless mandatory regulations dictate otherwise.

These Terms and Conditions may be available in different languages. In case of discrepancy between versions, the Spanish version shall prevail.

The User's failure to appear at the indicated place, date, and time shall be considered a No-Show.

In the event of a No-Show:

• No refund shall be granted.
• No modification or rescheduling shall be permitted.
• No financial compensation shall exist.

The User agrees to contact BeTraveller OÜ before initiating any dispute or chargeback with their financial institution.

In the event that a chargeback is initiated regarding a valid and confirmed booking, BeTraveller OÜ may:

• Provide supporting documentation to the financial institution.
• Claim derived administrative and banking costs.
• Suspend or block future purchases.
• Exercise the corresponding legal actions.

Any controversy related to payments, refunds, or chargebacks shall be governed by the legislation of the Republic of Estonia.